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Cancellation Policy

Late Arrivals

We request that if you anticipate being more than 15 minutes late, please give us a call in advance to let us know. If you think you cannot make it, we can discuss rescheduling for another day that works better for you, not to affect the next customer's appointment.


Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you and your furry friend. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to a penalty charge of $35.


No-show is considered as the same as cancellation.

1st  Offense : Requires $35 cancellation fee.

Payment can be made at the time of next scheduled appointment.

- 2nd Offense : I hope this won't happen but if you don't show up on time for the second time? I'm sorry, you cannot re-book an appointment. 

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